Van Hire Ellel

Sort Your Documents Before the Phone Rings

Have your driving licence to hand, along with a second form of ID and proof of address. Whoever drives the van will need their own details ready too. Ringing round with everything in front of you means you can book there and then rather than calling back later when you find your paperwork.

Build a Buffer Into the Schedule

If you need the van first thing, say so upfront. Early collections sometimes depend on staff rotas, so ask what time the keys can realistically be in your hand. Suppose you've promised to load a sofa by nine; collecting at half seven gives you room for a fuel stop and a slow start without the whole day slipping.

Put the Insurance Questions on the Table Early

Ask directly what cover applies and what your responsibilities are if something goes wrong. Is the excess payable upfront or claimed afterwards? Does the policy cover you alone, or a second driver as well? Getting these answers at the start beats discovering a gap halfway through your hire.

Describe the Load and Let It Choose the Van

Rather than asking for 'a medium van', tell the hire firm what you're actually carrying. Ten boxes and a bike might fit a small panel van; a wardrobe changes the conversation entirely. Measurements and rough weights let the depot suggest something that works, and a second trip usually costs more than a bigger vehicle.

Common Questions