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What to Have in Front of You Before You Enquire

Start with your dates, the rough weight of what you're moving and whether the trip is one-way or a return. If Saturday morning is your only window, say so immediately; a hire firm can then tell you straight away whether a vehicle is likely to be free then.

Describe Your Load Honestly and In Full

Be blunt about what's going in the van. Fifteen boxes and a wardrobe is easy to plan for; a soaked mattress, loose tools or a motorbike are not. Overloading causes problems on the road, so give the true picture and let the company suggest a suitable size rather than guessing.

Questions Worth Asking in the First Conversation

Ask how long collection takes, whether the van comes with a full tank and what happens if your job overruns into the evening. If you're shifting furniture between two houses in an afternoon, knowing the return cut-off matters far more than anything on the vehicle itself.

Licence, Paperwork and Collection Day

Bring your licence, a second form of identification and the card you intend to pay with, matching the name on your booking. Turn up ten minutes early rather than on the dot, since a queue at the counter or a quick vehicle handover can eat into a tightly packed day.

Common Questions