Car Hire Hertford

Name Your Drivers Before Anything Else

Hire agreements name their drivers, and only those named may drive. Pick the main driver, then consider whether anyone else will share the journey. Extra drivers normally join the paperwork with their own documents. If the licence was issued abroad or carries points, say so in your first message.

Fix Dates You Can Keep

Match collection and return to your real diary, allowing time for the paperwork and the drive to the premises. Picture a customer whose meeting might overrun: a return shifted by a few hours is easier to arrange before the booking is finalised than after. Ask for both times in writing.

Describe the Job, Not the Badge

A model name tells a firm little; the journeys tell it plenty. Separate passengers from luggage when you count, since five seats can still be beaten by five cases. Note anything bulky, and state genuine needs — an automatic gearbox, child seats, room for a mobility aid — in your opening message.

Ask the Money Questions Together

Cost questions cost nothing at the enquiry stage, so gather them into one list. Cover the insurance included as standard, the size of any excess, the fuel and mileage terms, the deposit and what happens if a return runs late. Nothing is included until it appears plainly in writing.

Common Questions