Car Hire Hound

Begin With the Money Questions

Ask about the daily rate and probe the extras that inflate it: fuel policy, mileage caps and any charge for returning the car late or to a different spot. If your plans might shift, a supplier who charges hourly for overrun time may work out cheaper than one with rigid cut-offs.

Fix Your Dates, Then Add Slack

Settle your collection and return dates before you ring anyone, then pad the day a little. A delayed train or a meeting that runs long can turn a punctual return into a late one. Some firms allow a short grace period, so ask how much slack exists before charges begin.

Match the Car to the Actual Journey

Match the car to the journey, not the badge. Four adults and weekend luggage need boot space and comfortable rear seats; a solo commuter may prefer something smaller and thriftier. If you expect narrow lanes or a motorway run, say so early — the model you fancy may already be taken.

Tidy Up Licence and Desk Details First

Have your driving licence, passport and a payment card ready before you enquire. Ask whether additional drivers can be added and what that costs, and check the age rules if a younger driver is involved. Clearing these points early keeps the collection desk quick and stress-free on the day.

Common Questions